Save my name, email, and website in this browser for the next time I comment. I'm on the fence about the Sync Box and am looking to be convinced by some owners. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Find the Hue Sync app folder and delete the data inside of that nested folder. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. For many users, the Hue Sync Box should be ready to use right out of the box. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? These devices allow you to have your Hue smart lighting react to music, movies, and video games. Connect the Hue sync box to power and your TV. If you have used theHue Sync App, you may have some common issues with it. Press and hold the power button on the Hue sync box. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. Connectivity Issue with Hue Bridge and Hue Sync. Similar to the previous one, this one is also easy to solve. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? Your TV connects to the output with a short HDMI cable included in the box. ADD UP TO 10 LIGHTS. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. User profile for user: All Rights Reserved. Philips Hue on Twitter Got it as a gift in December, and have been using it ever since. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. I press Sync and it starts working but still says no signal detected. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Wait 30 seconds. All this fix does is force the Philips Hue app to repopulate its own data files. UU. Your Hue lights can now sync to those while the signal is passed through to your TV. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. How to Set up a Philips Hue Sync Box with a TV - How-To Geek You can try these methods to see if they work. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Copyright 2000-2023 M2N Limited E. & O.E. You also need to install the new Sync app on your PC or Mac. For a better experience, please enable JavaScript in your browser before proceeding. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. UPDATE: I was able to fix this issue thanks to @tweethue! *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. All you need to do is connect the HDMI port to the primary slot in your TV or media system. Just looked at the Gradient and i'm sold on that. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. You can also just wait it out. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. Apple may provide or recommend responses as a possible solution based on the information As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. Obviously the lights won't sync because the hue sync is not connected. It was the only thing that worked for me after hours of trying. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: Download the Hue Sync mobile app from the App Store or Google Play Store. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. He has therefore loved seeing smart homes hit the mainstream. Hue Sync Box adds support for Siri control alongside - AppleInsider It should display a wide range of folders for apps installed on your device. It's pretty simple to set uphere's how. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. provided; every potential issue may involve several factors not detailed in the conversations Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. Sync your on-screen TV content. Is there a way to force the Apple TV 4K to send Dolby Vision? I am loving mine with the gradient strip as well. Dolby vision wont work correctly on my 2016 LG Oled C6. Hue Play HDMI Sync Box No Signal Detected : r/Hue - Reddit I run my Xbox One X through the the play sync box and it supports. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. What if rolling back the upgrade doesnt do the trick? The lights will only work when the content is 4k HD or HDR. Thanks! Hello, I am James Beetie and I am a bit of a self-confessed nerd! There seems to be an issue of integration with apple TV or a problem on device. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. This is another one youve probably already guessed the solution for. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. I have listed six methods for your issues. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). 1 Home Entertainment Tech Resource. So you can reinstall your previous version and uninstall your current version easily. Hue uses these connections to create their "surround lighting" experience. The consent submitted will only be used for data processing originating from this website. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. There are applications that claim to work on Smart TV's with this box however they do not work . If you are unsure about installation, refer to the manual that came with your Hue sync box. Is it possible to output Dolby Atmos and Dolby Vision? Apps are complicated pieces of software. It may be that the users are not familiar with how to use it, or some hardware and software problems. Open the Hue Sync mobile app. Does Ring Now Offer 24/7 Recordings? Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Everything that happens on scenario 1 happens here. For some problems, it is difficult for you to find solutions online. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Both the new app and the new physical device have some issues that users are currently working out. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. 2. Can Philips Hue Control Other Bulbs or Normal Lights. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. All postings and use of the content on this site are subject to the. Continue with Recommended Cookies. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . Yes, *Image on the television? They work greatmost of the time. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. You also can turn off the 5ghz network to see if it works. Here are a few of the most common issues with the Hue Sync app. Select your Wi-Fi network and tap Connect. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. It should display a wide range of software and apps installed on your device. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems.