Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Every vehicle you lease through GSA Fleet has a corresponding WEX card. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. As part of a very successful multinational company with annual profit in the extremes of 88+M, Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. I mean what do they think we are frauding by going to the dr or getting medication? WexLocationCode.setTransientValue("wex02"); Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. Youll want to find a company that will charge you as close to cost as possible. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. Women play an important role at WEX. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. EFS and Fleet One | Contact Customer Service | WEX Inc. The benefits are straightforward. Below is a detail of the most common types of fleet cards. Accepted Cards | Square Support Center - US This is why their CEO gets 9 million per year ! Data collection offers businesses comprehensive analytics and usage statistics. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. I just got my second invoice from WEX. Ways to Save. I will be closing this account as soon as I get my funds. We are going through the same situation. Fleet cards differ from commercial credit cards in a few ways. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Now the meat of the matter what its going to cost? How does it work? Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). Any card assigned to this policy will be impacted by the change. WEX Fuel Card Accepting Locations | Nationwide Vehicle Coverage Audit Your Current Statement To Find Its Hidden Fees. He has also researched and published reviews about nearly every payment services provider and processor. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. Choose Cash Advance from the drop-down menu. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. This review will focus on Wex's payment acceptance products for merchants. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Id rather just use my Spark card and get the cash back. Enroll to Use State Fleet Card for Fuel Purchases - California Other Fees Additional card:$8 per card. Wex and Voyager cards can be used at any participating gas station. How to Use a Wex Fuel Card: A step-by-step guide If you need more information, you can input your business info here and contact us for assistance. How Do I Accept a GSA SmartPay Account? | Smartpay The people behind the payments. I have been trying to get my claim processed for a month now. None of which have been successful. This company and their employees SUCK. 1 Hancock Street Discover Accepting Locations for WEX Fleet Cards | WEX Inc. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? What if additional documentation is required? There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. All this has to be illegal. Nicole I have been instructed a different way to close the account each time I call. In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. ERGs drive diversity by fostering new bonds and communities across the company. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. crazy third time its going on. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. High-risk merchant services provided through Electronic Merchant Systems (EMS). We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Solved: WEX Fleet Card Feeds - quickbooks.intuit.com In the Issue To field, enter the payeefor example, the driver or merchant. Where does it work? Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. Merchant Cash Advance Click Save, then confirm the information. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. No way to set up an auto pay. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. However, you can get an idea of the interchange rates you can expect to pay. Some cards can be set to require the employee to enter mileage at the time of purchase. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). There are per card, per month fees, as well a paper billing fees (applied as a default). WEX is completely incompetent or corrupt. A few months later an obnoxious debt collection company starts hounding us. Having issues making the most of your WEX experience? I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. Watch this corrupt company and dont use them for your poor employees. I have asked for a manager many times but no one has EVER called me back. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. This allows us to see the company through a different lens or perspective than we normally would. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. Terms of Service. Learn more about our monetization policies here. Contact Support. Look up and select the card you want to change. WEXs unethical business practices have negatively impacting my credit as well. Anyone recommend an attorney? NO, because they want me to jump through another 50000 hoops!!! Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. Portland, ME USA 04101. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. Fleet cards require using equipment that can support enhanced data. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. by admin / Thursday, 26 July 2018 / Published in Posts. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments