If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. 2.- A list of the albums that are included in your package will be displayed. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Doubletree Hotels Middleton hotels are listed below. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). No problem! I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. 800 006 FOTO (3686)
Prices vary according to season. In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! Paid for in US $ we received the hotel photos only. Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. The chart reflects the cheapest Middleton hotel for each day and each star rating category. What kinds of clothes and shoes shall I wear? At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. Restrictions apply. Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. The minimum age allowed in Xplor Fuego is five years old. How does the discounts purchasing in advance apply? It was a fantastic location for us. Is the discount for Quintana Roo residents valid throughout the year? If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there. If youre a minor, you can ask an adult to drive you. !DO not buy the photo package!!!!!!!! In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx Service at every restaurant was never short of perfection. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Is there a discount for persons with disabilities? There are a lot of things to do in the parks got adults and kids. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. What is the minimum age allowed inside the Park? Xcaret: DO NOT MISS THIS PARK!! I live and work in Quintana Roo and I dont have IFE. As an All-Fun Inclusive hotel, your booking includes admission and transportation to our parks, premium dining experiences, shuttle to the . What are the necessary physical conditions? Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. You can purchase with a credit card or PayPal. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. You just press the yellow button and stand wherever the feet are and you got your picture. more. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Zipcode 77500. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Copyright Experiencias Xcaret Hotel S.A.P.I. Mexico: 998-883-3143. . No, only TOURS include transportation departing from Cancun or Riviera Maya. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. Free WiFi in public areas, a library, and express check-in are available at this hotel. Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. The food is really good. Dear MexDreamer,First at all, we would like to thank you to choose Hotel Xcaret Mxico as your Home to enjoy your vacations. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? Due to the nature of the product we offer, you always have the possibility to view the photos. ALL-FUN INCLUSIVE . Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Saturdat to Sunday from 9:00 to 15:00 Hours. Sorry, we dont have them on rent, neither wheelchairs nor strollers. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. Dear Jeff D,First and foremost, we would like to thank you for taking the time to share your feedback with us. Within Mexico. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. *MSI only with participating cards (banks) issued in Mexico. Youll bring back home a terrific souvenir of your visit. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? If you buy multiple parks, the pictures taken at the hotel are included for free. If the package includes a visit to a park and an archaeological zone, the photographs will be only at the park. How can I get them? Remember that pictures are saved in our database for 30 days after your visit. BUY THE PHOTO PASS! I want to purchase my dolphin experience photographs. The photos of you and all your companions in a single package for you to fully enjoy your visit. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. I can see them but they all say sample on the and not able to download. If you have an account, sign in now to post with your account. Are the downloaded files of high quality? 5 floors in property. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. We wanted to know the best place to watch Mexico play in the World Cup, etc. Sorry, the tickets for any of our attractions are not transferable. We list the best Doubletree Hotels Middleton venues so you can review the Middleton Doubletree Hotels hotel list below to find the perfect place. Yes, you can contact the photography customer service center. Within Mexico. We are here to serve you and to meet all requests, questions or suggestions you may have. It is essential to arrive 15 minutes before the time of pick-up. Play it safe and take your own photos with I would have.More. Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. Xcaret: photo pass worth it? - Playa del Carmen Forum Feb 5 - Feb 6. You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. 16.32 mi from city center. How do I find and download the photos from the website? In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. Access to the special ticket booth if you purchase online. The Rafts circuit is 342 yards long. For further support information contact our photograph department at foto@xcaret.com. Prices are the average nightly price provided by our partners and may not include all taxes and fees. 5th Ave 10. Thank you for contacting the Photo Department at Experience Xcaret. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. ( NO KIDS ). It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. What types of files are the photos that are downloaded? An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. I have sent multiple difference emails requesting assistance with no response. Prices and availability subject to change. The Ultimate Guide to the Xcaret Parks in Riviera Maya Mexico (2023) Customer Service. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. (01152) 55 4163 7327
Special Promotions | Xavage Park Official Site During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. Solidaridad, Quintana Roo, Mexico. If it rains, can I cancel or change my date of visit? Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. No problem! After 14 year's of marriage we finally made it to Cancun. What is the time for pick-up at my hotel and where should I wait? I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. de C.V. |
Swim in the 437-yard stalactite river inside ancient caves. You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. All your photos at the best price! He was knowledgeable about the resort, the general area, and was very happy to make conversation. They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. We dont recommend the use of flip-flops or Crocs. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. Express check-out, a computer station, and dry cleaning are also on offer. Yes the resort is beautiful and access to the parks is great. My package also expires in a few days. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. Casa de la Paz The greatest books ever written are in our library. Taxes and fees that are shown are estimates only. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. No problem! Fill out this form and one of our agents will follow up on your request. Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal.