Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. For Andriod phones, you may need the move your phone around. Fares | SFMTA Log in to your account with the email address we have on file and provide an updated email address. You must apply for an RTC Clipper card in person at a participating transit agency. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Imagine you want to take a trip on SMART that costs $5.50. View vessel seating chart for San Juan Clipper. We do allow walk-up day-of guests to purchase tickets if space allows. Why not? Once you hear a single beep that means youve paid your fare and are good to go! U.S. Immigration . If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. How long do I have to pick up the value before it expires? The Salish Sea is world famous for observing a vast array of whales and sealife. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Please have your vaccination card or a photo of it ready in the event you are asked to show it. Hotel Package: Non-refundable within 4 days of travel date. Discounts; Where to Use; Follow. Includes one-way or round trip travel via the Clipper ferry. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. The terminal is located on Alaskan Way at Pier 69. While Clipper is used to pay for BART, it is not a BART product. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. If you want to change your class of seating, you will need to reach out to our Reservations team. Once you do that, it will show up in your account. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Yes, you can use the Clipper app to manage your account on your phone. School attendance clipped by new transit passes - Oakland North As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Pay With What's the difference between cash value and BART high-value discount (HVD) tickets? Clipper card says still in progress . All rights reserved. You will need to tag your card to a card reader or ticket machine to activate it. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Please allow ample time in your schedule to check in required luggage. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. What if Im having trouble using my Clipper card at a bike share station? Indeed! Limited-use tickets are not available on phones. Can two people use the same card at the same time? Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. Phone. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. What happens if I tag on, but I change my mind? Ticket Central. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. If you hear two beeps, your value is low. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. See full menu. Why isnt it on my Clipper card? Be sure to review the paper ticket fare chart at the station. A: You made me laugh, thanks! Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Learn more about required travel documents. Dumbarton Express. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). And, to get it back, its an hour on hold, and three to five business days.. We strongly recommend that you check-in online prior to arriving at our terminals for travel. We notify customers 30 and 60 days before the expiration date of their payment card on file. Victoria Clipper Frequently Asked Questions | Clipper Vacations Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. 2023 Clipper Vacations. Key Clipper information translated to Spanish. You can also add value through the Clipper app. Many transit agencies offer some type of 31-day pass for your convenience. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. If your card is registered, contact us so we can block your card from further use. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. For more information, please see our By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Purchase at various retail locations , including BART and Walgreens. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Clipper card lost and deregistered : r/AskSF - reddit For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Phone. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Had to call a couple of weeks ago, and got a live person really quickly. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Log in to your Cilpper account with the email address we have on file and provide an updated email address. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Open the Clipper app and select the card you want to set up for Auto-Reload. Children from countries other than the US or Canada will require a passport and possibly a Visa. Clipper is a regional transit card that can be used on all transit in the Bay Area. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). To find the cost of a particular BART trip, use the BART Fare Calculator. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Add Clipper to your phone before you take-off! The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. So if your primary funding source is declined, your order will be charged to your backup card. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Choose an Option to Begin Planning Your Trip. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. 2020, Metropolitan Transportation Commission. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep You can also modify your booked seats at anytime by visiting our seat selection portal. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Try tagging your card again. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. See the. Choose your payment method and complete the order. It is charged for those who enter a station, ride a train, and then exit the same station. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. My card/value was blocked due to an expired credit card. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Visit clippercard.com and buy online. Clipper on your phone. There is a 50 cent surcharge per trip for paper tickets. For account-related Clipper automatically checks for a valid pass. The card reader at Caltrain stations. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. Yes. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Pay With Clipper: Clipper is the all-in-one transit card for the Bay Area. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. It depends on how you buy your pass. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. Find out about Clipper cards, visitor and monthly passes, rates and discounts. Learn more about Clipper on your phone. You can set up automatic reloading when you initially order a card and load value online. This means we couldnt process your payment for automatic reloading. Some purchasing limits applyas outlined on our sales page. For more information, visit Sales and Service Locations. 213-204-2900. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. How can I set up my card to automatically reload? Select "Transit card" and "Add Clipper card". Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. Getting Started. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. No notice, even though they have my email? Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Final boarding is 15 minutes before the scheduled departure time. Make sure you always have a current email address on file. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Everything you need to know when you travel with Clipper! Transit Agency Tips. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Clipper account access including checkingyour balance can be found on the Clipper website. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. This page includes balance protection, online accounts, and card cancellation. Clipper and Pay by Phone | bart.gov learn more. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Set up is easy and can be done on the spot or in advance while you are at home. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Credit card charges are processed immediately. Riders are encouraged to get a Clipper Card to avoid the surcharge. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Our terminal in Victoria is currently open 10:00am 5:00pm. The money is still missing. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Once youve activated your Auto-Reload, youll be able to see it in your account. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. redditads Promoted Interested in gaining a new perspective on things? Clipper is now available throughApple Pay and Google Pay. All Access Digital offer for just 99 cents! Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Season Tickets. PDF Clipper Cancellation Form Requires iPhone 8/Apple Watch Series 3 or later. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. How do I add value to a Clipper card on my phone? The Go Pass is valid for the calendar year until Dec. 31 at midnight. Comfort VIP Best of the best seats in Comfort Class! If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. The most you can load online at any one time is $255. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Cookie Notice I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Please enter the ages for all children 18 and under. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Opens in new window. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Our departure times between Seattle and Victoria vary seasonally. HVD applies only to BART rides. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). All rights reserved. Caltrain. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. This page includes protecting your privacy and information retention. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Clipper isadministered by the Metropolitan Transportation Commission. Fares are based on distance traveled. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Q&A: Highway 101 express lanes opened Friday. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Your card should arrive within 5 to 10 days. Need help planning your trip? Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. It currently shows I have the amount in the pending passes area but shows I have it in cash value. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. What is the best way to tag on the new Clipper card readers? Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. This page includes how to tag, card issues, and visitor info. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. For more information, please see our Seattle-Victoria fast ferry schedule. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. I loaded value online, but when I tried to use my card, it wasnt there. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Huh? The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Check out our sample Victoria Clipper V gift shop menu. There is a $5 fee for this service. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance?