It has been theorized that the problem lies with Apple's native device video player as apps that don't use the protocol, like YouTube, play back sound without issue. #4. wozwebs said: Hi there, recently purchased the Apple TV 2022 128GB version to use with my Sony A80J OLED TV with the sound going via my Denon XR-2300 via HDMI ARC. Head here. If I restart it, the problem is temporarily fixed, but after about 5 minutes of watching Netflix or hbo now, the audio will start lagging. Cookie Notice Aug 22, 2021 12:06 PM in response to Ccastle84. Very annoying. Fix Message App Problems, FaceTime Not Working in iOS 11, How-To Fix, Error Occurred Installing iOS 12 on iPhone or iPad, How-To, How to Fix Verifying Microsoft Outlook Mac Stuck Error: 11 Best Methods, Instagram for iPhone and Mac: Similarities and Differences, How to Edit a PDF on Mac: 6 Best Methods You Should Know, How to Use Lock Screen Shortcut on iPhone in iOS 16.4, The 8 Coolest Widgets to Add to Your iPhone Control Center, How to Choose a Different Map in Apple Maps. If you love AppleInsider and want to support independent publications, please consider a small donation. New York, I love technology and like to talk about the latest news in the Tech industry. You're now asked to tap on a notification box that's on a nearly iOS device to begin the sync process. Using the Wireless Sync tool doesnt help, and even seems to increase the delay between HomePod and TV. PLEASE FIX ASAP! Then, check your audio and video settings, and ensure they're compatible with the content you're watching. 05:53 pm (IST): A user has suggested that clicking fast-forward and then tapping on the play button corrects the audio. At any time, you can reset and repeat the Wireless Audio Sync test. Here's how the Galaxy S23 compares against the iPhone 14 Pro. Just recognized when switching off/reset audio sync within the apple tv 4k setting (don't run a new setup!) All postings and use of the content on this site are subject to the. Want to know more about us? Apple 4K TVs lip sync audio out of sync A quick google search suggests this is a common problem. Your iPhone and Apple TV are put through a series of tests that includes the playing of sound tones. Spoke to support over the phone, no fix in sight, no way to downgrade from tvOS 15 Really disappointed. Vancouver22, User profile for user: only. Everything was just fine before the 14.5 update and now it's a shambles. The issue first came to light after the tvOS 16 update and is yet to be addressed. Apps are engineered for the devices where they're downloaded, so you may have different settings or performance for each. This adjustment should resolve the issue for the time being, at least until the official fix arrives. Here's how they stack up versus the M1 Max and M1 Pro models. Go into settings/ video and audio/ calibration and select wireless audio sync and follow along. LG is known for lag/sync issues especially with Dolby audio and 24Hz, it depends on the hardware if your affected or not. All postings and use of the content on this site are subject to the. My setup is: Apple TV > HDMI > Philips OLED TV > optical > Sonos Soundbar. The audio sync issue is such that the audio appears to be AHEAD of the video, and as such, adjusting audio delay further through the soundbar isnt an option. NY 10036. omissions and conduct of any third parties in connection with or related to your use of the site. Bryan enjoys watching his favorite sports teams, traveling, and driving around his teenage daughter to her latest stage show, audition, or school event in his spare time. An artist who likes to sing and play the guitar. I have tested with them and it's still not a problem. Prior to tvOS15 this worked very well. I have the same issue but only if I use airplay to direct the audio to my speakers. tvOS 15, Sep 25, 2021 5:36 AM in response to aigars16. The oriGrid by tinyRigs is a versatile and portable organizer designed to accommodate the Magic Keyboard and iPad, providing a multi-functional solution for on-the-go productivity. Oct 8, 2021 11:21 PM in response to ayrtonoc. Hes currently iMores lead on all things Mac and macOS, although he also loves covering iPhone, iPad, and Apple Watch. Samsung recently announced the Galaxy Book 3 line of notebooks, which offers high performance for gaming, productivity, and more. Frustrating indeed. I have tried changing TVs, HDMI cables, streaming apps, audio source, etc. The Homepods are playing sound perhaps 30ms ahead of the TV speakers across ALL apps. There are some shows that appear to be doing this when theyre not, if they are dubbed versions. This site contains user submitted content, comments and opinions and is for informational purposes That said, we will keep an eye on the bug where some users face audio sync-related issues on Apple TV and other platforms while playing content on the Plex app and update this story as we come across any new information. This is happening across all of the live streaming apps. Sometimes it takes a couple of tries. Apr 30, 2021 12:34 PM in response to DougCG. Oct 6, 2021 5:55 PM in response to dangregory. Oct 8, 2021 6:36 PM in response to Ccastle84. This was not happening in earlier versions of tvos (it POSSIBLE it was happening in 15.1 and I just missed it, certainly not happening in 15.0). The lag seems to be a few ms, just enough to be annoying and create an echo. Hasnt been a problem in the past. So frustrating! Typically I make it a few minutes into a show before it starts. The Mac Pro is still available as the Mac to switch to Apple Silicon. However, Apple TV set-top owners have suffered similar problems in third-party apps. Been having issues with audio/video syncing with my new ATV 4K. Is anyone else having issues like this, or is it best to open a support ticket with Apple about it. dfried1, User profile for user: Sony A80J lip sync issue with new Apple TV 4K. User profile for user: It was all beautifully synced before the update :(, Apple TV 4K, Rcxecutioner, User profile for user: - YouTube Community Skip to main content YouTube Help Sign in Google Help Help. So disappointed after a so boring release without new features, that even broke things that usually worked, Sep 30, 2021 4:10 AM in response to ayrtonoc. This issue can occur if the audio format of the HDMI device is set to bitstream output (Dolby Digital, Dolby Digital Plus, DTS, etc. Also every 10 mins or so there's some sort of static issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A new Apple feature likely to arrive this fall could let your iPhone fix Apple TV audio sync issues. A number of Apple TV app and set-top box users are reporting a curious issue in which some content, including purchased and rented shows, play without audio. ask a new question. Airplay is a proprietary protocol, they must know everything but no, it's a mess bah, All wired to the same Netgear gigabit switch. In a 30 min show I'll have to do this 3-5 times. The issue is consistent across all Apple TV 4k models and Apple TV HD models who did the upgrade. But recent updates to the Plex app are likely to be the culprit on other platforms. My issues are with hard wired speakers fed via hdmi and not on all streams. If I convert the file to a massive mov it will properly play. But I have had nothing but problems. Seems the audio sync issue is new since TVOS 14.4 updated to TVOS 14.5 and currently 14.6. Im hesitating recommending this to my clients as I will be dealing with service calls all the time. Bryantrichar, User profile for user: I solved it by taking the Apple 4K out of the system and just using the Apple 3rd generation TV! Benfeever, User profile for user: Thank you for posting in Apple Support Communities. My device is set to auto update and is current. However, like any popular media streaming platform, Plex also suffers from occasional bugs and issues that hinder the experience of a viewer in some way or the other. The reason being that when I correct the delay using the TV, it only fixed the issues temporarily. The streaming platform also keeps one glued by allowing them to choose from a collection of 200+ live TV channels. Samsung's February notebook launches include the Galaxy Book3 Pro 14, featuring a Dynamic AMOLED display and a 13th-gen Intel processor. Also, my picture is slightly glitchy. sync is much better when using airplay but still not 100% perfect. The No. All postings and use of the content on this site are subject to the. Here's how it compares to the 2022 13-inch MacBook Pro with M2. The issue seems to have popped up on Apple TV after the tvOS 16 update arrived a few months back. Apr 30, 2021 7:08 AM in response to ashtv. The test itself doesn't require further interaction. Under Calibration, click Wireless Audio Sync. It looks like a BAD UPGRADE. After a fresh run of the wireless audio sync it has fixed the problem and is beautifully in sync! Restarting Apple TV fixes the issue temporarily. For Amazon Prime Video, use the built in app from the LG TV (A/V sync adjustment set to "off") directly sending audio back to the AVR with HDMI ARC; use all other apps from the Apple TV 4K. Oct 4, 2021 1:29 PM in response to aigars16, Apple TV HD -> hdmi -> Epson beamer / projector. May not work for everyone, and should be installed with caution as it's impossible to downgrade to an earlier firmware - but this has solved the issue for me. Shame on you Apple. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of But the audio constantly slowly unsync's. All dolby 5.1 encoding. Spotify native support on Apple HomePod: Here's what we know, Some Manifold Garden players on PS5 unable to get free upgrade from their PS4 version, fix in the works. I have the same problem when trying to sync my Sonos speakers. It NEVER did this in any earlier OS. scarter17, User profile for user: Apple disclaims any and all liability for the acts, Note: This issue applies to some TV models released in 2019 or later. No problem when the Apple TV is plugged on the TV but I lose ATMOS. Happening to me too across multiple apps including Apple TV+. Sep 30, 2021 3:56 PM in response to David Camps-Campins1. AppleInsider is one of the few truly independent online publications left. We aren't really able to speculate about upcoming tvOS releases. Apple may provide or recommend responses as a possible solution based on the information I'm about ready to sell this thing and buy Apple TV. There are zero problems when using apps such as Netflix, Amazon, ATV+ directly on my ATV. This is absolutely repeatable. Then we suggest checking the audio settings on your Apple TV. 1-800-MY-APPLE, or, Sales and Funny thing is so android cast on my Sony TV is working perfectly. Apple TV users recently got the tvOS 14.5 update with several improvements but it also broke an existing functionality. Most noticeable when people on the screen are talking, this problem occurs when the television is processing the video signal at a slightly faster speed than the audio. When the test is complete, click Done on your Apple TV or iPhone. When playing some mp4 videos on my ATV that sit on my MacBook Air (Silicon) the audio slowly gets ahead of the video and continues to drift further ahead (I'm on a 1GB line). If its still not working restart or reset HomePods Reset HomePod - Apple Support, A Reset or removal will require setting them up again. My device is set to auto update and is current. Tried everything without luck. when match frame rate is off some content is stuttering when fast moving shots like panning around and fast moving shots. You can't hear the test tone when airpods are connected. Aug 12, 2021 4:25 PM in response to Ccastle84. This website uses the TMDb API but is not endorsed or certified by TMDb. In five minutes it gets about 5 seconds off. The result is oversaturated colors that give skin tones and hair a seemingly These workarounds involved tweaking the Wireless Audio Sync calibration and Match Frame Rate option. Looks like no ones replied in a while. All on 14.5, after resetting a couple of times. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Is there a software update coming anytime soon? Anyone have a fix for the audio going out of sync-specifically I see it in the history channel app. Countless docks aim to bring more ports to Apple users, but the HyperDrive Thunderbolt 3 Mobile Dock specifically targets MacBook Pro owners. It may not display this or other websites correctly. Have exactly the same issues with the audio advanced to the picture. A Reset or removal will require setting them up again You can choose to do a hard Reset by pressing the top or via the home app- long press on HomePod icon, scroll to gear icon, scroll, to bottom - Remove. Happens with our new Apple TV, but only on Netflix and only with shows where the Dolby logo pops up in the right hand corner at the start.Id assumed it was just a Netflix bug. This low-priced mount has an open-back design, which allows for proper airflow, something that is a necessity when you're running your high-graphics games in 4K. The issue seems to have popped up on Apple TV after the tvOS 16 update arrived a few months back. Starting to regret buying a pair of HomePods when they first came out to go with my ATV. I initially had it plugged into the AV Receiver but was having lip sync issues so plugged into HDMI 4 on the TV which allows for Dolby Vision. This is how it stacks up against Apple's counterpart, the new M2-based 14-inch MacBook Pro. This thread leaves me to believe its not just my tv. Only thing is since my soundbar does not have HDMI 2.1 ports, Id rather run the ATV straight into the TV if at all possible. Thank you for signing up to iMore. Alt1037, User profile for user: Under Audio Return Channel, select Play Television Audio. AppleInsider may earn an affiliate commission on purchases made through links on our site. When I change to TV speaker (which runs through HDMI cable) sound is perfectly synced with video and no more glitch. If volume control doesn't work automatically, you can manually program your Siri Remote or Apple TV Remote: On your Apple TV 4K or Apple TV HD, go to Settings > Remotes and Devices > Volume Control. If I restart it, the problem is temporarily fixed, but after about 5 minutes of watching Netflix or hbo now, the audio will start lagging. Oct 3, 2021 11:40 AM in response to aigars16. These articles explain: Use Apple TV to play audio throughout your home - Apple Support, Adjust video and audio settings on Apple TV - Apple Support. To fix audio and video sync issues on Apple TV, install the latest tvOS updates. provided; every potential issue may involve several factors not detailed in the conversations For a better experience, please enable JavaScript in your browser before proceeding. A forum where Apple customers help each other with their products. And starts drifting again. Users have been facing audio sync issues while syncing the stock TV speakers with HomePods or other wireless speakers. Especially the audio in movies dropping out. This problem has been present for months but has gotten significantly worse recently. When you purchase through links on our site, we may earn an affiliate commission. AppleTV 4K supports PCM 2.0 (stereo) PCM 5.1 and 7.1 Dolby Digital 5.1 with Atmos Dolby MAT (PCM 7.1 + Atmos) eARC on the LG CX supports all of the above. How can they mess it up at generation 15 ? So this seems to be purely related to the stream being played back from the Apple TV. For example, commentators will be talking about the current play, and 30 seconds later, the audio skips backwards, and starts replaying audio from 2 minutes ago. It either starts buffering, loses sync with the audio track or loses audio altogether. Since 15.2 I've been losing audio both on my Apple TV 4k in general, and specifically within the my computer app streaming from my itunes server. Oct 5, 2021 3:00 AM in response to aigars16. Ive also ensured my internet connection/speed is good (>300Mbs), and have tried connecting my Apple TV to my router via Ethernet cable, with no improvement. So what is happening is that system sound audio is working just fine. Bigus_Phillus, User profile for user: I have a stereo pair of two original HomePods paired to an Apple TV 4K (the model that came out with the click pad remote, not the latest Siri Remote) and this has been happening for a while and I thought maybe updating to 16.1 would fix it but it hasnt. Does anyone else have problems streaming CBS All Access on a 3rd Gen Apple TV (A1469)? Refunds. wouterdam, User profile for user: What can I do? Refunds, Update the software on the iOS device you set up HomePods with, Turn off both Dynamic Range and Frame Rate under Settings->Video & Audio->Match Content, Do the calibration again under Wireless Audio Sync, Turn on both Dynamic range and frame rate under Match Content. Yup, Ive reset the lot and both HomePods, the Apple TV, and iPhone are all running 14.5. According to reports (1,2,3,4,5,6,7,8,9,10), multiple users are experiencing audio sync-related issues on the Plex TV app. Yep, same here. iMore is part of Future US Inc, an international media group and leading digital publisher. 'Drive to Survive' producers set to make MLS documentaries for Apple TV+, Sparkee portable charger review: Two portable chargers in one, Apple Watch ban threat, layoffs, and Jony Ive's red nose February 2023 in review, Satechi Pro Hub Slim review: Good port expansion for Mac, on a budget, Daily deals March 4: $400 off M1 Pro 14-inch MacBook Pro, $100 off iPad Air, $50 off Apple Watch Ultra, more, Apple's vice president of cloud engineering departs in April, Samsung Galaxy Book 3 Ultra vs MacBook Pro 16-inch - compared. According to multiple reports on Twitter, the Apple TV problem cropped up in July and seemingly impacts newly purchased or rented content, as well as content streamed by third-party services. Even though some tried playing content after toggling Dolby on and off or changing HDMI cables, nothing seems to have worked. only. It was on there for TVos 14.4 and have no idea why they took it out. What is odd to me is that once the audio/visual goes out of synch during a show, it stays out of sync when I exit the application. I have run Netflix through my (smart) TV and had no problems with audio (its the same TV I have the Apple TV connected to). Ahead of Apple's full CarPlay overhaul later this year, we wanted to highlight a few of our favorite apps for Apple's in-car system. aigars16. Most movies/shows are 24hz format and will always be out of sync until we can calibrate under that again. This doesn't look like a fluke. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. 1-800-MY-APPLE, or, Sales and While the betas contain new features, they also contain pre-release bugs that can prevent the normal use of your iPhone, iPad, Apple Watch, Apple TV, or Mac, and are not intended for everyday use on a primary device. Delighted to have just upgraded my home cinema after about 14 years. You are using an out of date browser. I've reset my AppleTV and two homepods and it still won't sync. First, make sure youre running the latest tvOS version on your Apple TV. Plex is the go-to app if one wants to enjoy movies and TV shows all in one place. Apple TV audio sync issue Does anyone else have problems streaming CBS All Access on a 3rd Gen Apple TV (A1469)? To start the conversation again, simply Even more frustrating is that it is only some of my mp4s, not all, although they all have identical compression and format (as far as I know). 141. Apple disclaims any and all liability for the acts, 1 Home Entertainment Tech Resource. Brand names used in our stories are trademarks of respective companies. Sep 30, 2021 3:10 AM in response to Bryantrichar, Same here, i've done a lot of test and this is just shameful. Again, this was NOT an issue until my Apple TV updated. Nov 30, 2022. Want to know more about us? Same here, I have a HomePod mini and Apple TV 4K, all on 14.5, and the audio is just out of sync. Apple TV 4K, Apple occasionally offers updates to iOS, iPadOS, watchOS, tvOS, and macOS as closed developer previews or public betas (opens in new tab). Frustration quickly reigns when you're watching Apple TV content only to discover the audio coming out of your speakers doesn't match with the video. Makes viewing intolerable. With that said, there does exist a couple of nifty workarounds . Really hope 14.5.1 fixes this. Any time this happened with mine, I would force quit the app & Restart Apple TV. Meighan-Carey, who owns a first-generation Apple TV 4K, conducted a bit of troubleshooting and found that audio can be heard through a pair of connected AirPods. For now I try to downgrade to tvOS 14. Ccastle84. In the meantime, let us know if you have any question about the feature below. Still experiencing audio latency? karishbhr 1 yr. ago Did this and it worked very well and then slowly degrades. You might try to reach out to Netflix or HBO to see if there are settings within the app that need to be adjusted. Thank you again, I misunderstood the status of the signal. Oct 4, 2021 1:09 PM in response to elmofles. Your device will automatically restart while installing the updates. The "bad" ones are consistently bad, good ones always good. SpWargo, call Makes the Apple TV useless, only YouTube works on it for me now," said Twitter user Ben Meighan-Carey. I can hear the clicks when moving between app tiles, or opening an app. dangregory, User profile for user: Reassures me I'm not loosing anything by using ARC. Why is there no student checking it with some devices before they roll it out? Not sure if you reset the Apple TV or HomePods or both? Although it must be noted that no official ETA has been shared for the time being. Heres how it works. Andy Epprecht, User profile for user: Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Select Video and Audio. Head here. If you want a universal remote control that can do absolutely everything, and you don't care about the price, the Logitech Harmony Elite is hands-down the best remote you can get. Go the Home screen on Apple TV and select Settings > Video and Audio > Audio Output. This occurs when using Appletv app on a TCL tv. Fix? It seems that there is still no solution to this issue as users have tried resetting their devices among other workarounds. After update to tvOS15, sound and audio become more and more out of sync with time. On my brand new Apple TV 4 K i tried to watch HAYU tv. Notably, some Nvidia Shield TV users are also facing this issue. Is there a workaround to fix this? For more information, please see our I have tried all of your suggestions without any improvement. We understand that youre experiencing an audio sync issue with your Apple TV, and youve already tried some excellent troubleshooting. Recalibration does nothing. However, the audio will drop again anywhere from about 30 seconds up to maybe 5 minutes later. Apple added powerful new M2 Pro and M2 Max chips to the 14-inch MacBook Pro. any proposed solutions on the community forums. Id say the issue started about 2 months ago. And this fix only lasts basically one day. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Sep 29, 2021 8:21 PM in response to aigars16. The main problem that viewers are facing is the persistent audio sync issue while playing content on the app. Get the best of iMore in your inbox, every day! Apple may provide or recommend responses as a possible solution based on the information For the past few weeks, many of them have voiced their concern that the Plex app is bugged with audio sync issues on their Apple TV. However, plays fine on the actual server. Before this, he worked in the technology field across different industries, including healthcare and education. Only from Apple TVs to either of my receivers am I having this problem.