That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. Select the seats and have a look at all the other important details. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. While he was more devoted to athletics throughout his student days, he eventually came around to the realization that a career in pro sports likely wasn't the best option. Seller sent me wrong tickets through Ticketmaster, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. Why are tickets available on Stubhub but not Ticketmaster? Seller sent me wrong tickets through Ticketmaster, sale of ticketmaster digital wallet tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. These are often attempts to steal your personal information or credit card number, Gray said. If the transfer function is never turned on, you can ask Ticketmaster if they can deliver the tickets to you in another format (e.g., PDFs, hard tickets in the mail). However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. Not looking for Taylor Swift? Ticketmaster has a website that is easy to use. However, each of the services comes with its own distinct advantages. Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? That money would go entirely to Ticketmaster. Robyn Cage Discusses Sync Licensing Tips for Beginners on Songtradr, Tunefinds 2022 Top TV Placements Show Sync Opportunities for Catalog Tracks Are Stronger Than Ever, Is Sync the New Radio? Order processing fees are another type of convenience fee. However, in recent years it has upgraded access to the worlds biggest ticket marketplace. StubHub: $128 - $155. So, this certainly means you can be at a loss or profit accordingly. Ticketmaster Blog. The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. The question for consumers becomes how to know whether they're making an error before buying. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. I have two tickets for a concert next month, but I won't be able to attend, since I have to work on that day.I tried to sell the tickets on ticketmaster, but they're non eligible for resale on the app/website.Can I still sell them here? Ability to search by ticket number and amount you want to spend. Two of the most prolific online ticket vendors are Ticketmaster and Stubhub. Monday - Friday, 10:00 a.m. - 4:00 p.m. If you make a purchase through any links on this website, we may get a commission. He turned to music instead, with his college roommate . The Gator Ticket Office is located between Gates 1 and 2 on the west side of the Ben Hill Griffin Stadium. Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again. Get this delivered to your inbox, and more info about our products and services. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. Unfortunately Not Very Much (Updated for 2023), How Much Does Spotify Pay Per Stream? Buying tickets on the "secondary market" poses an elevated risk of fraud and/or exorbitant prices for consumers, entertainment-industry experts warned. The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. "This is the ultimate dream and nightmare at the same time," Farwell added, referring to the strong demand for live events after the pandemic-era lull. Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business Presale tickets became available Nov. 15 but fans had to preregister for a chance at the early access. Do you ever wish that online ticket booking was less expensive? Oops. The reason the tickets are cheaper on one provider over another is because of the same logic that goes in the hotel rooms certain companies by certain amounts of Blocks of rooms and StubHub obviously purchased a larger block of tickets then did Ticketmaster does allowing them to sell them cheaper good night oh and one thing you might wanna watch You do not want to waste your money and the tickets will mostly not be refunded. The prices and their ranges will depend on every event you have chosen. "It just becomes a part of the overall economics of going to an event," Goldberg says. To learn more or opt-out, read our Cookie Policy. Google Pay. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. I'm in the same boat. Customer service all the way to your seat, 2000-2022 StubHub. Please list the steps on how to do this. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. Register yourself with a StubHub account. He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. Got a confidential news tip? discussing Ticketmasters Verified Fan program. Someone in the audience stood up and yelled that they had been listening all day and would like to say something. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. Resold tickets are priced by the individual seller. For Ticketmaster, the biggest selling point is a flexible return policy. On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it. How can I change my bank details for my resale order? What happens in the case where they claim the venue has restricted transfer and mobile is the only allowed option in. By using the service's Fan Codes and Coupon Codes, you can save a chunk off your total order. I think weve already covered that.. Swift will perform more . In addition to having all the search categories of Stubhub, the search function also lets you seek events by entertainment genre. Ticketmaster has available refunds should the event be rescheduled, postponed, or cancelled. These days, the majority of ticket sales happen online. Ticket fees are high but not entirely arbitrary. Ticketmaster vs Stubhub: Which is Better? To conclude, Ticketmaster is a good choice but StubHub is an even better option in the above-mentioned cases. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. We want to hear from you. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. The prices can also vary for different locations, for different states, different days, and different timings. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. Tickets for concerts and sporting events. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. After the switch, you will enter the email address you use to access the community in order to reset your password. Thank you. In addition to the huge payout, the company was compelled to add disclosures on its website acknowledging that fees are a source of profit. We welcome you to provide your feedback on your experiences with any products that you have experience with. They are ready to solve your doubts Monday to Sunday between 9 AM to 9 PM eastern time zone. Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets, Sterioff wrote in her original action. Social media is another potential landmine for fans, Gray said. Tadelis noted that In June of 2019, the Canadian Competition Bureau fined Ticketmaster $4 millionplus another $500,000 for the governments investigation costsfor the ticket sellers practice of using back-end fees that mislead consumers, according to Canadian consumer protection law. The main menu, search engine, and other important elements of the website are available right in front of you when you enter the site. Ticketmaster vs Stubhub. Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. Now its all about Trump. Heres the Latest Data (Updated for 2023), How Much Artists Make Per Stream on Spotify, Apple Music, Amazon, YouTube, Pandora, More (Updated for 2022), Suga Sells Out Entire US-Based Tour During Ticketmasters First ARMY Member Presale, Glastonbury 2023 Lineup Revealed Elton John, Guns N Roses, Arctic Monkeys & Lizzo Headlining, Ticketmaster Touts SmartQueue Tech for Upcoming Eurovision Song Contest Partnership, Evan Rachel Wood Denies Pressuring Other Marilyn Manson Accuser Into Making False Abuse Claims. Comprehensive event search feature. [2022], Ticketmaster vs Live Nation Which One Is Best Option? By choosing I Accept, you consent to our use of cookies and other tracking technologies. According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. [2022], Ticketmaster vs Ticketek: Which Is Best For You? Demand for Taylor Swift concert tickets exceeded every expectation, says Liberty Media CEO. But that market may be full of landmines for unwary buyers, experts said. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. For the August 2016 issue of Consumer Reports, the magazines staff drew attention to what they called the ticket fee frenzy by dissecting the price of a floor-level seat at a Guns N Roses concert taking place that summer in Kansas City, Missouri. }, three one = .hide-if-no-js { Every sale is final from the moment of purchase. (Management, Entrepreneurship, & Technology), Robinson Life Sciences Business and Entrepreneurship Program, BASE Summer Program for Non-business Majors, Michaels Graduate Certificate in Sustainable Business. Data is a real-time snapshot *Data is delayed at least 15 minutes. We are changing the way you register and sign-in to the StubHub Community. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. There is a 15 percent charge that remains consistent regardless of your ticket price. That doesnt make it true. Some teams, venues, or artists put delivery delays. Previously there was an option to transfer and now there is not. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In case you are the seller of the original ticket, itll add a service fee which is also known as the convenience charge to the total face value of the ticket. Not looking for Taylor Swift? Bundle up and save on concerts, live shows,. This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. Imagine, you got a ticket for your favorite artists concert but because of some reason, you cannot attend it. Tickets can be delivered to your home by mail. It has tickets to book online like theatre, family events, sports, concerts, and other events. The other half of StubHub users continued to see the all-inclusive prices. Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! Third-party ticket sites are your best bet if you didn't get in. He was quite clearly underprepared for just how much the American people hate online ticket retailers, and how dedicated they would be to slipping their vitriol into the proceedings. As this price comparison shows, both services have a wide variety of seats available and are usually . Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Ticketmaster vs Stubhub: Customer Service. Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. The Customer support services are open on all days but they have a certain time range they need to be reached out within. Brooks was born in Tulsa, Oklahoma, in 1962. While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. In 2010, it merged with Live Nation under the name Live Nation Entertainment.. (Meanwhile his employees make an average of around $24,000 a year). Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Buy and sell your Taylor Swift tickets today. StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. All Rights Reserved. Each week, we explore unique solutions to some of the world's biggest problems. Please consider making a one-time contribution to Vox today. Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events Ive already tried calling, using their chat and email. Unable to transfer Tickets Ive sold. You are allowed to sell tickets that you bought from some other ticket seller. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. The delivery fees are determined by the venues. Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. They are available in both Apple Store and Play Store - free of charge, of course. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. The prices of the tickets sold at Ticketmaster will vary according to their demand on every platform. display: none !important; In most cases, tickets arent issued until 24 hours before the event. That means you have a much better idea of what you're paying to start with. Choosing these higher-priced seats accounted for about a quarter of the 21% spending increase by the hidden-fee group. Search by team, venue, artist, or event. There are options to get Ticket Insurance, which will let you file a claim if you are unable to use your tickets for some reason. I thought someone was filtering these questions, Im sorry, he said, slightly glaring off-stage. Its art. You are not required to use the same device you used to book the tickets. Support our mission, and make a gift today. If you are a reseller of the ticket, it will cost you the listing price based on the face price you have allotted to each ticket. The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. The Official Top 5 Review team is dedicated to testing and researching the top products available for many different industries. While everyone seems to understand that the fees are both 1) very high and 2) seemingly nonsensical, it is less clear why theyve been allowed to get this way and whether theres any chance at all that they might change. Search by the artist, events, or venues on the big search bar present in the front. All this makes it easier to search on this website. In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. Press question mark to learn the rest of the keyboard shortcuts. . Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . Alex Murdaugh sentenced to two life terms for murdering his wife and son. I thought it might be helpful to point out the difference between Ticketmaster and Stub Hub, as this seems to be a . Danielle is the author of this solution article. "A broker is fishing to see what they can get," Cobb said. These are asking prices, not necessarily what fans are paying to score a seat.