I am a Ross employee. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. This particular employee was accusing me of switching the tag. I'm just finished cancer treatment Went to Ross to return one item, had my receipt. Computer Template. You can't just buy something to use one time and return it later because that's called a rental. How To Return An Item To Ross When Purchased Via Debit Card When your original form of payment was using a debit card, and you wish to return the desired item, it is just a simple, easy step to follow. My son just bought some Guess men's cologne and opened it in the store. Was returning items to Ross in Midlothian, TX, that I purchased last week. For debit cards, call (800) 542-2657. Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. NEVER WILL ENTER THE STORE AGAIN. Companies use this information when issuing store credit cards to access the risk. Ridiculous. Be prepared to provide personal information to verify your identity, which may include your address, account number, or social security number. If so can I get a new ring. So you wash it and find out you can't return it because you wore it then washed it. He said more than once - "What is required is a State or Federal ID and your ID is local". From their website, "Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item's current selling price ." Being a manager of a corporate store i would try to help everyone out. THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. I shop at Ross almost twice a week. 8. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. You can return items after 30 days, but you will be refunded to you as store credit. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'returnsandrefund_com-large-leaderboard-2','ezslot_9',105,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-large-leaderboard-2-0'); Ross keeps the safety of their customers and associates the main priority in these difficult times. I said Ross policy requires me to have my receipt and tags so someone was going to refund me. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. H tried to return them with receipt and would not take them back. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. Below are the steps you can perform to enter a debit card return. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! Remember any broken or damaged items can't be returned. Its called override etc. I walked over the Ross by my work. Home; Carpet Cleaning; Upholstery Cleaning; It was a mess. they can just repeat "ask ross top management for an explanation", This lady needs some training on how to treat customers. You want cheap stuff but and you call them crooks but in reality its not. You guys need to reevaluate yourselves. Debit or credit card. I walked over to the counter where a woman named Stacy was working. I was told that I wasn't getting any no ey back since it took me a month to notice it. I had a really bad experience today in Ross on Limestone, Pflugerville ! Which i spent $250+. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. Cashier needs to learn more about return policy of Ross. I took out the cologne and it was so small. And it appears I will have to have my husband return the dresses. I had to argue with store clerk. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! I won't but a thing from that ratty store again. you are only allowed 2 returns without receipt per year. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. We encourage you to share your experiences in the comments section below. Regardless of how inexpensive the items may be. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. Ross Return Policy Through Debit Card purchased What if when you make a return, where your original form of payment was a debit card? (This is to prevent theft and fraud.) So please be considerate when it comes to returns or exchanges. I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. If you are eligible, you must notify the associate at time of purchase and may be required to provide an ID to verify your age or date of birth. If you try to return it without the receipt, the product will no longer be in our system because the product is too old. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. I have purchased a pair of white boots from Ross's. Again, the return wasn't denied. However, they don't accept returns for "used or altered" items. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! The store cannot sell the item to anyone else - they lose the money. And if any return is found suspicious by the system, it would be declined for refund or exchange. A receipt is the prime proof of purchase at Ross. Where is Buttermilk in Walmart? Needless to say I threw it away and wasted my money! There are instances where some people allow their children to run and play in stores; children break things. Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher! For a list of select categories, see the front of your receipt or ask your cashier. During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. Why is it if you purchase items using a debit card you cannot get cash back on returns? I have made plenty of returns with no issues. I did not purchase a floral pattern dress. They said they can only give me store credit of 30$ and you look on there shelf and they are still selling it for 40 $. I dont know, she asked if I tried to wash it and I replied yes she then smiled and gave me the bad news, stating why did you wash it if you knew it was stained, which I did not until after the wash. She tricked me, after making feel very uncomfortable not believe that I bought a $6.99 t shirt. Choose Vendor credit. 4 trips, a lot of waiting in line. I purchased one item for approx. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. Return policy just not right!! To my surprise, they gave me store credit!! You dont need a tag either but you will need your Id for all returns. I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. How Do Credit Card Refunds Work? | Bankrate Ross gives you 30 days from the date of purchase to return items. All merchandise is representative of the merchandise carried in our stores. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. We do not give you cash back for debit card returns. All we can do in store is carry out Ross procedures. So I pulled out my receipt and she began returning until she came to an item with all tickets attached except one and she said Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. Since I purchased it oct 31 and not nov 1 I was not able to get my cash back and had to get store credit that he cant use. Visit the nearest store. It was in new, mint, as-sold-as condition with the receipt. However, mobile phones you purchase in-store or online are eligible for a refund or exchange within 14 days. The cashier ask her to explain why i couldn't return. To Purchase!!! The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. He added that he would accept the ID of her son who was with her. With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. Article Detail Page We had a receipt, all item's tags and ID. All the associates and customers are required to wear masks inside their premises. The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. You grab what you need and give them the one that didnt fit and you are out the door. I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. They are sisterhood and have terrible service. I never got to try it on, never got to wear it at all, it still had the original tags on it, and I still had my original receipt. The manager gave me a store credit for the lowest price item, but the other item I was told would be $20.00 less than the price on the item. According to the Electronic Funds Transfer Act (EFTA), the longer your wait to report a lost card, the higher your liability becomes. At the end of the day the Manager nor her team cared. There are a select group of products that have a modified return policy and are listed below: Highway. I said ok, but your not going to refund me over 1 day. Never Ever Buy Purchase Perfume,they Dont Accept Returns Once You've Removed Plastic..the Scent Doesnt Last For Long, Such A Waste Of Money :(. ROSS IS AWESOME! Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. When we came home the money was already in the card! You will receive your payment by mail in the form of a debit card if you: Filed a paper return Had a balance due Then they they tell me that they can't give me the full price of $21.99 that I paid because the shoes were now marked down. 2) keep your receipts have all ross receipts in one place I'd prefer to pay more, shop major dept. ross return policy debit card Call us today! Keeping your receipt secures the amount you will get back even if it's over 30 days. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. It took her two minutes to get my receipt number. I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. The return of gift cards is only possible with the original receipt. She said its over 30 days. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. That is why, I decided not to shop from them. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. If I lost my receipt, how can I return tho thing I bought? If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. I'll get all the deals. I bought underwear from Ross that turned out to be too big. Return fraud and abuse costs US Retailers $18+ Billion annually US Consumers return about 8% of everything bought in 2015, or approximately $260 billion worth of merchandise. IM SO DISGUSTED with how they WAD your clothes when you buy them like their garbage anyhow when wading them and cramming into the bag when you purchase to they only think you're stealing and don't care a damn thing once they have gotten your money! The reason for this is because sometimes on some products the product description is not always accurate on the product. Ross Stores uses a refund verification system. I complained that it should be a credit to my Discover but they said the computer would not allow it. Does anyone know if this is true or had similar experience? on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! Bs all they have to do is put another tag on it!! Ross Return Policy - Refund & Exchange No Tag and Receipt From the Vendor dropdown, select your vendor. 4. The warranty is for a full 10 years, but I can't prove the pan isn't "out of warranty" without an approximate date. I'm so hurt and sad by this! Ross store in San Francisco at Lakeshore plaza. Can I use a tax exemption certificate to shop tax free at Ross Dress for Less? To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door. If Ross offered clothing rentals you'd have no problem, but it doesn't. Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? I was honestly insulted. The Ross return policy is 30 days, allowing customers to bring their items back to the store. Can exchange or store credit be provided without a reciept? Styles, colors and items will vary by store. Register will say "please wait" and prompt the customer for their card and pin. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. What is going on. Returns are costly to process, restock, and ship. I went in to the store right after work and selected two Bamboo Pillows. Why? The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. Once again, Ross' return policy doesn't clearly state whether tags are required for a full refund. I haven't tried to return things I buy because I love my clothes, but what if I made a mistake like that and they said that then whatoh yeah I WASTED MY MONEY AND I COULDNT EVEN RETURN THE STUPID ITEM. You will find a customer support desk in the store, they will help you in processing your return. At ross, you may be able to return a product regardless of whether the receipt is present or not. Very disappointed and if I buy clothes from them again I will be Much more causious. At that time i told her i was going to return everything that i had just purchased. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. The back of the receipt doesn't disclose this return process either, neither does their website. It's like "Thanks for your money, now f*ck off!" I bought a belt in Ross Marylland Ave NV and after I payed, I forgot to bring it and the cashier did not notice it also. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. Did anyone notice Ross's prices were getting hire than Macy's clearance items now? Step 2: Choose the reason to return the product. After returning your product, you will have to wait for around 5 days to get your refund. Don't shop at Ross if you don't like it! The cashier took the item without any questions and made the return. It can be alarming to see a transaction on your bank account for an item or service you did not purchase - that's why it's important to review your finances often. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. This has been a lesson learned to not shop at stores that are not trustworthy. I called the store and they said since I did not have my receipt they could not do anything about it, even if I can give the original purchase reference number. She explained that October has 31 days. All other terms of our standard Return Policy apply. All Rights Reserved to Return Policy Guide2022, Conditions of return for different products in their kitty. If your purchase was made using a debit or credit card, any refund is issued to that same card. I was told by wiman in returns that once you remove the tags they cannot take back. I was given 2 Dr Brown pink bottle sets for my baby shower this past weekend. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. So I'm out the total of 23.00 dollars. The tags are still on and everything. How To Write a Return Policy (+ Free Template) (2023) - Shopify It would be better for them no to sale this kind of merchandise. I am not about to look up the items on this long receipt. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. For additional inquiries not addressed in the above FAQ, please use the below form to contact us. If your credit card is no longer active, refunds will go to the bank that issued your card. The store would not give me a refund to the card I used for the purchase - only store credit. They refused because the receipt was one day off. So unprofessional!. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. I'm very sorry,so ashamed. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. Manage Settings We no longer can do exchanges on name brand items. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. (she has not even tried yet). Thank you. I requested a manager and he was the manager. First of allits quite amazing how when a store(&or restaurant) has an outstanding, upbeat, kind hearted FANTASTIC personalitythen if that "upbeat mgr", of whom all customers&staff, happy after he/she got transferred the pgh mills locationnumbers up, shrink way down, could run that store in his sleep (which I was a full time front end supervisor of whom trained new ppl, worked in loss prevention or the shipment areas of the store) so we mgt worked hand in hand. I asked. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! TrippingGoat 2 yr. ago The return window for items sold on Target.com begins once the order has been invoiced. I've returned with a receipt tags on within 24 hrs of the 30 days. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. Please let me know what can I do to get exchange or get store credits. This is the most unprofessional and rude person I ever met! I always keep my receipt. They said I was over by 5 days and did not want to refund.