athenahealth is your provider's trusted billing partner for secure online payment. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. We secure your personal information from unauthorized access, use or disclosure. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. We plan to offer athenaPatient to all athenahealth customers and their patients soon. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. . This error occurs when there was an issue during the login process. Your data should be available again once the systems are updated. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. After confirming this, try again after waiting for a few minutes. Indicate your contact preferences for different types of notifications. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. Athenahealth - Patient Portal Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. When you click the. Seamlessly manage populations of any size across multiple EHRs. Statement Code is incorrect. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. Contact your provider's office and request a password reset email. For current customers with athenaNet issues or who are seeking support. Explore our global offices or find the one closest to you. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. We are not required to agree to your request, and we may say "no" if it would affect your care. Ask us how to do this. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. Please check periodically for updates. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. All other Portal support requests (e.g. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Current technology that balances capability with delight. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. A convenient and secure way to deliver virtual care to your patients. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. Click the desired message in your inbox to read the message. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. athenahealth reserves the right to make periodic updates and revisions to this Policy. You agree not to use Patient Portal to post or send or post any illicit or offensive material. How do I view messages and/or responses from my provider? Answers to FAQ about our products and pricing. When you receive the security code on your phone, enter it in the space provided and click. To see these views, navigate to your Inbox by clicking the . Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Please try again in a few moments. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Navigate to your Patient Portal login page. Athenahealth - Patient Portal We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. How do I ask a question about my account balance? Please. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. It is not intended to provide medical advice. If the issue persists, please report it by clicking Profile in the bottom navigation bar. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. We may charge a reasonable, cost-based fee. To view the details of any test result, press the card of the result you want to view. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. If you need to speak with the office sooner, please call the office directly. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Can I access appointments, messages, and/or test results for family members or others I may be caring for? How do I know which of my family members data is being shown in the athenaPatient app? Follow these instructions to reset your password. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. Just find your QuickPay Code on your billing statement and you're ready to go. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). We reserve the right in the future to charge a fee for the use of Patient Portal. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. It is at your practice's discretion to allow online appointment scheduling. The patient portal now exists in Spanish. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Your use of the Portal after we make changes is deemed to be acceptance of those changes. It is your responsibility to login to your Patient Portal account and read the messages promptly. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. | athenahealth What if I'm unable to access the Patient Portal? We will provide a copy or a summary of your health information, usually within 30 days of your request. Save time and boost clinical efficiency with our fully integrated, hands-free products. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. You can ask us not to use or share certain health information for treatment, payment, or our operations. I'm . When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. How do I manage my saved credit and debit cards? Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. Where can I fill out medical forms before my appointment? We can use your health information and share it with other professionals who are treating you. To do so: Adobe Acrobat is required to view and print forms on the portal. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. What do I do? . We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can ask us to correct health information about you that you think is incorrect or incomplete. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. We will make sure the person has this authority and can act for you before we take any action. Innovating healthcare. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We may contact you for fundraising efforts, but you can tell us not to contact you again. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Ask us how to do this. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Please click OK to continue your session. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. See how our technology and expertise can have you thriving from day one. Patient Portal - Athenahealth While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. Select your provider and office location. How does the athenaPatient app relate to the Patient Portal?