If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. Thats not something that were mandating for our customers, but we do have artists that request it. Roseland Theater: Some. Ticket Bank means a deposit of funds in an amount designated on the Invoice to use toward the purchase of Concert tickets and certain VIP amenities. Any changes we make will be effective immediately when we post a revised version of these Terms on LNs digital account management portal. You agree that the Concert for which you purchase tickets is a public event, that your appearance and actions inside and outside the Venue where the Concert occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the Concert. We are not always made aware of opening acts or the length of their performances. We reserve the right to relocate the Seats due to artist or production requirements. But what is these days? "Concert Season" means on or about April 1-November 1 for outdoor, seasonal Venues or the period between your assigned start and end date for indoor, year-round Venues during the calendar year(s) of this Agreement. In the. The refund provisions of the Live Nation Fan Guarantee do not apply to the Agreement, and we will not issue exchanges or refunds for lost, stolen, damaged or destroyed tickets. "Opt-In Per Concert Price" means the per-Concert price set forth on your Invoice. WEST PALM BEACH, Fla. Several South Florida businesses are on the state's list of potential COVID-19 "vaccine passport" violators, including two popular Palm Beach County concert venues. Series Packages must consist of a minimum of three (3) Concerts, either selected at the time of sale or determined at a later date (Series). We may investigate any violation of these Terms, including unauthorized use of the Site. Any dispute or claim relating in any way to your use of the Site, or to products or services sold or distributed by us or through us, will be resolved by binding arbitration rather than in court, with the following exceptions: The arbitration agreement in these Terms is governed by the Federal Arbitration Act (FAA), including its procedural provisions, in all respects. These Terms shall constitute a valid, binding and enforceable legal agreement among you, Livenation - Ascend Amphitheatre and us. purchase rights of refusal for post season event tickets, purchase ticket packages or single event tickets. Before you purchase your ticket or head to an event, it is important to understand the health guidelines and entry requirements many Event Organizers have adopted to ensure the safe return of live events. Once the recipient accepts your offer, you will not be able to cancel the tickets. all then-outstanding Fees for tickets and VIP amenities that you already ordered and/or used, plus a percentage of the total Fees due under the Agreement for the upcoming or current Concert Season (as applicable), as set forth below: For a multi-Concert Season Agreement, the Termination Fee will be based on the Fees due for the upcoming or current Concert Season (as applicable) only and not the total Fees due under the Agreement for the entire Term. By Aug. 13, a total of 15 local venues from intimate rooms like all-ages club Drkmttr and legendary songwriter showcase The Bluebird Cafe to the three-venue Cannery Row complex had announced similar policies. If we do not receive any payment within ten (10) business days after its applicable due date, the amount past due, will accrue interest at the maximum rate allowed by law, and. Balls, pucks, and other objects may fly into the spectator area during an event. You will have the exclusive right to use the Seats to the selected Concerts and the applicable VIP amenities at the Venue for each Concert in the series during the Concert Season. Tickets will be in the form of a digital ticket on your mobile device unless we advise you otherwise. Your license is subject to all rules, regulations and policies related to Concert tickets as established by us and the Venue. San Francisco Playhouse: The company is once again presenting live, indoor theater with reduced capacity. If you and we are not able to agree on a replacement Concert, or if there are no more available Concerts for you to select as a replacement, then you will receive a credit back to your Ticket Credit equal to the cost of the tickets for the canceled or postponed Concert. But during a handful of shows in 250-capacity room The High Watt and two sold-out concerts with much-loved rock band Bully in the 500-cap Mercy Lounge, Gameson estimates her staff served fewer than 10 guests who brought negative test results instead of vaccination cards. In this new phase of the pandemic, unvaccinated individuals make up the vast majority of people suffering serious illness, but it is still possible for fully vaccinated people to get sick or spread the virus. Ticketmaster will generally provide you a copy of the Form 1099-K by January 31 of the following year. Such fees are not refundable under any circumstances. If you notify us of your intent to terminate the Agreement without cause or if we terminate the Agreement due to your breach (each, Your Termination), you must pay us the Termination Fee set forth below and we will be released from all further obligations and liabilities to you under the Agreement. Before posting a ticket for sale via the Advanced Services, please consult the website through which you will be posting your ticket for sale, which detail the prices at which you may post tickets for sale via the Advanced Services, the amounts that will be deducted, retained or charged from or over the sale price, the amounts that will be credited or remitted to you, the method by which you will receive such credit or remission and other terms applicable to the posting, sale and funds collection, retention, deduction and payment or crediting processes. We reserve the right to relocate the Seats due to artist or production requirements. Ascend Amphitheater Seating Chart The amphitheater can hold a total of 6,800 spectators with 2,300 seats and a lawn that can hold 4,500 people. A legal . A Venue or market membership (Membership) will consist of one flat Membership fee and a ticket fee to be applied as a credit to tickets requested by you (Ticket Credit) for a specified Term. OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE USE OF THE SEATS WILL NOT EXCEED THE AMOUNT(S) YOU HAVE PAID US IN THE PAST TWELVE MONTHS. If you have not committed to a new package by June 1. City Winerys Nashville location was the first venue in the city to take this step. You will not be able to obtain a refund or exchange after a ticket has been purchased, unless required by law or otherwise permitted by Livenation - Ascend Amphitheatre. Ticket and VIP amenity orders will be processed only if the Ticket Bank has a value greater than or equal to your order, including service fees and applicable taxes. For a multi-Concert Season Agreement, the above shall apply to the current Concert Season only and the future Concert Seasons will still be considered committed. Incubus, Red Hat Amphitheater, Raleigh, Sept. 2. If you have an inquiry regarding a ticket re-sale transaction for any event located in Illinois, please contact us at 550 W. Van Buren Street, 13th Floor, Chicago, Illinois 60607 or (877) 446-9450 or ticketexchange@ticketmaster.com. It is up to you to take precautions to ensure that whatever links you select or software you download (whether from the Site or other sites) is free of viruses, worms, Trojan horses, defects, date bombs, time bombs and other items of a destructive nature. You agree that monetary damages may not provide us a sufficient remedy and that we may pursue injunctive or other relief for your violation of these Terms. . Masks are required. Any notice or other communication under the Agreement will be in writing and will be effective upon the earlier of actual receipt, five (5) days following deposit into the United States mail (certified mail, return receipt requested), the next business day following deposit with a nationally, recognized overnight courier service, or the same day following transmission of a legible facsimile copy or email during regular business hours. You forfeit any amount remaining in the Ticket Bank at the end of the Term, unless a credit is owed due to the cancellation or postponement of a Concert as described in Section VI-B. "Threshold Credit" means an amount equal to the difference between the number of Concerts that occurred during the Concert Season and the Concert Threshold. You and each of your guests and invitees, as well as any transferee of any tickets and their guests and invitees (collectively, Your Parties) shall comply with all applicable state, federal, and local laws, as well as all rules, regulations, guidelines and protocols established from time to time by LN and the Venue ("LN Protocols"), including, without limitation, the prohibition on reselling Tickets on Venue property, the prohibition on advertising Tickets for resale prior to the public on-sale date, and all health and safety protocols related to COVID-19 or other public health concerns. IN NO EVENT WILL WE OR Livenation - Ascend Amphitheatre, SUPPLIERS, ADVERTISERS AND SPONSORS, BE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR, AND YOU HEREBY KNOWINGLY AND EXPRESSLY WAIVE ALL RIGHTS TO SEEK, DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY TYPE OTHER THAN OUT OF POCKET EXPENSES, AND ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED, ARISING OUT OF OR IN CONNECTION WITH THE SITE, THE CONTENT, OR ANY PRODUCT OR SERVICE PURCHASED THROUGH THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER THE CLAIM IS BASED UPON ANY CONTRACT, TORT, OR OTHER LEGAL OR EQUITABLE THEORY. Some of the Advanced Services are provided by Livenation - Ascend Amphitheatre, and some of the Advanced Services are provided by Ticketmaster (us or we). We reserve the right to take exclusive control and defense of any claim, and you will cooperate fully with us in asserting any available defenses. -- Lizzy Acker. If that happens, you may no longer use the Site or any Content. If anyone brings a claim against us related to your use of the Site or the content, or your violation of these Terms, you agree to indemnify, defend and hold us and our affiliated companies, Livenation - Ascend Amphitheatre, suppliers, advertisers and sponsors, and each of our officers, directors, employees, and agents, harmless from and against any and all claims, damages, losses and expenses of any kind (including reasonable legal fees and costs). We each agree that the arbitrator may not consolidate more than one persons claims, and may not otherwise preside over any form of a representative or class proceeding, and that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. By continuing to purchase and use tickets after that date, you agree to the changes. LN and the Venue reserve the right to update the LN Protocols at any time in their sole discretion. Show Transcript. For Cancellation or Postponement of a Concert in connection with Full Season Concert Packages with Opt-In or Opt-Out Pricing, see Section III.D. . The arbitration agreement in these Terms is governed by the Federal Arbitration Act (FAA), including its procedural provisions, in all respects. Health Authority Rules - (Austin) - August 20, 2021. A ticket is a revocable license and admission may be refused upon refunding the tickets face amount. If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed.