Your order is safe and secure at the store location and you can pick it up as soon as our stores reopen. When Brian Hill opened the first standalone boutique in 1984, the idea was simple: offer beautiful clothes in aspirational spaces with exceptional service. The Company will continue to strategically invest in critical infrastructure across its people, processes, and technology. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. The Company designs apparel and accessories for its collection of exclusive brands. Every customer package that is purchased funds the donation of two additional sets of clothing for frontline healthcare workers. Cant wait to see you soon. We look forward to the day we can open our boutiques to you once again. The Women Of Roblox Are On A Mission To Make Gaming A Force For Good, ChatGPT: Thinking Outside The Content Marketing Box, How Latina Entrepreneur Corina Burton Once Failed, Then Launched A Multi-Million Business, Child Sexual Abuse Survivors Pen Their Own Justice, Women Have Found A Powerful Way To Form Authentic Connections In Business - Mentoring Walks, Sephora, A New CCO And A Celebration Of Latinx Roots: Babba Rivera Is Building A Haircare Empire With Ceremonia, 5 Ways To Bounce Back After Getting Laid Off, Greenlight For Work Tackles Top Source Of Stress For Working Parents. Thank you for supporting us, so we can support our people., SUNDAY, MARCH 15 - A Letter to Our Community. Consumers from New York to Vancouver were shopping for elevated, modern essentials IRL until, of course, things changed. Wong joined the retailer in 1987 as a style advisor (the term Aritzia uses to refer to its sales associates) at the Robson street store in Vancouver, while studying economics at the University of British Columbia. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Once we receive your package, well process your return within 7 to 10 business days. Over the course of Wongs tenure with Aritzia, the company has grown from a Canadian retail operation to an internationally recognized name with a successful e-commerce store and a continually growing U.S. presence. This is certainly a time for everybody to listen and learn, and take action as a result of that. Star Newspapers Limited and/or its licensors. And well continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. Today, Aritzia can count 101 boutiques, with the recent opening of its Ala Moana boutique in Honolulu, its first in Hawaii. "Well take those learnings into account as we move forward." 16, 2020, 07:00 AM. The brand declined to comment on this shift in sizing. To guarantee its continued success, Aritzia will need to going beyond beautiful products, glossy storefronts and new categories, and ensure, first, that the brand represents, makes space for, and champions all people. What is the Return & Exchange policy for items ordered on Aritzia.com? Opinions expressed by Forbes Contributors are their own. Click to View our Accessibility Statement. Anyone can read Conversations, but to contribute, you should be a registered Torstar account holder. Warm wishes and happy holidays to you and yours. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. This comes after the brand faced allegations of anti-black racism from former employees, who reported that they had experienced microaggressions and disproportionate career immobility when compared to their white counterparts. We are especially thankful for all of our Distribution Centre teams during this time their hard work and commitment has been monumental and doesnt go unnoticed. Aritzia's popular TNA sweatsuit, Photo Credit: Courtesy of Aritzia. All I have an order outstanding. There were many firsts: our first-ever capsule collection,featuringfor the first time our remarkable Aritzia people,and with 100% of proceeds going to our Aritzia Community partner organizations.. Lets continue to take care of each other. The campaign features Canadian models (and mothers) Tasha Tilberg and Janice Alida photographed with their children. Most corporations have tons of money in reserve funds that could easily be used," wrote one user. Aritzia will also issue a refund in merchandise credit on an eGift Card if you return your items within 30 days from the shipping date. Sale items marked with a discount of 50% or greater are final sale. We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. If you return items purchased on aritzia.com via Afterpay in store, well refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. See How to Mail Back an Online Return for more information. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. As for what products shoppers can expect to see rolled out in expanded sizing, and when, Hill says Once weve gauged the response to this collection, well be able to assess further expansion. This spring, the brand rolled out its Babaton collection, which offered up to a size 18 on a trial basis. Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. Aritzia has a pretty strict (and somewhat unique) exchange policy. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. The sale typically takes place on Labour Day weekend. Reopened stores have exceeded the companys expectations so far, said Hill, noting the company is viewing the second quarter with cautious optimism as we prepare for a period of recovery., During the first five weeks of the quarter, reopened stores have performed at 55 per cent to 65 per cent of last years revenue levels, he said, calling that well above our initial expectations., We dont know what the new normal will hold until sometime next year.. Not only did this aesthetic reflect consumers' stay-home reality, creating styles they could see themselves in it also, in many ways, called upon the influencer-popularized It-girl aesthetic, through which Gen-Z millennials are used to shopping online. Net revenue increased by about 63%, or $175 million, to $453 million, up 70%, or $186 million, from two years ago. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. In a year thats been anything but normal, the holiday season offers us a chance to look back on the past 12 months and reflect on the resilient efforts of so many, and of all that weve accomplished together. "The minute we closed all of our stores in mid-March, we started planning to reopen. Review your return details and click 'Process Return'. To date, it has contributed more than $36 million in product donations, financial support and volunteer hours to non-profits and Aritzia Community partners that share its values. Aritzia closing all stores until further notice due to COVID-19 | CBC News Loaded. Aritzia has also enjoyed well-deserved celebrity hype: The Super Puff puffer jacket, which was first released in 2018, has been worn by Ariana Grande, Kendall Jenner, Hailey Bieber, and Margot Robbie, catapulting it to fashion icon status. Dates will be confirmed at a later date. As a followup to this capsule collection, Aritzia released a limited-edition collection, Cause Mom, in time for Mothers Day. Aritzia marketing calls and texts may use an automatic telephone dialing system. The executive said, while everything is working right now, its about 50% of the way there. The brand, founded in 1984 in Vancouver, is in the process of investing in social media and building that team, he said. Sales growth inthe United Statessustained unprecedented momentum, increasing 115% and representing 44% of our total revenue in the quarter, Hill said, in the company release. Youre in good (clean) hands.As we welcome you back through our doors, you can enjoy Everyday Luxury at ease, knowing that weve taken industry-leading health and safety precautions. According to a 2017 study by International Journal of Fashion Design, Technology and Education, the AAW (Average American Woman) is a size 16-18. In addition to the sales revenue contributed to ACRF, the brand took a two-pronged approach internally first, by temporarily cutting senior leadership's pay by 25 percent; and second, by forfeiting the cash portion of Board of Directors' fees, according to Aritzia's Q4 Results. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. View original content to download multimedia:http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html, Aritzia Provides Business Update on COVID-19, http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html. Aritzia's largest size offering is an 12, or, sometimes a 2XL and, right now, Aritzia only has 10 items stocked in the Women's 2XL size, none of which show plus-sized models in the product shots. To provide relief to frontline workers during this time, Aritzia donated $10 million of inventory through the Aritzia Community Care Program, which gifted 100,000 care packages of washable, low-maintenance garments designed for pre- and post-shift comfort to healthcare workers. Aritzia was startedinside the Hill familys80-year-old department store in Vancouver. While we recognize that this is an unsettling time for all, we hope our efforts can provide you with a little sense of normalcy and comfort. For purchases made online, you can return your purchases online and in store. Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. The analyst noted the brands expansion into the cozy and comfort category, perfectly mirroring consumer demand for more casual and relaxed, at-home pandemic-dressing, Burrows said. With an engaged Instagram community of over 1.1 million fans and a robust e-commerce infrastructure, the brand managed to stay top of mind during the pandemic and its e-commerce site saw significant growth. Were following every protocol and doing everything we can in our boutiques, distribution centres and support offices to ensure the safety of our people, our community and you. Mar. Citing exceptional performance throughout the quarter despite the ever-changing pandemic landscape, including supply chain disruptions, shipping delays and labor shortages, Brian Hill, founder, chief executive officer and chairman of Aritzia, said he sees extraordinary opportunities in the retailers future. Warm wishes and happy holidays to you and yours. This report by The Canadian Press was first published July 9, 2020. For more details about our return and exchange policy, see. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. For further information: Helen Kelly, Vice President, Investor Relations, 604-215-6557, [emailprotected]. We are the place to shop right now in the United States, Hill noted. You may opt-out by. With storefronts closed and the masses sequestered indoors, brands of all sizes faced profound challenges from laying off staff to pivoting their fashions around our new reality. The Vancouver-based retailer closed its 96 stores on March 16 and saw a significant decline in sales in the first two weeks of that month. Walmart's Return PolicyCOVID-19 Changes. Want good news asap? Don't worry, you can unsubscribe from our mailing list at any time. What health and safety measures have you implemented? In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, Aritzia to Release Third Quarter Fiscal 2023 Financial Results, Aritzia Presents its Fiscal 2027 Strategic and Financial Plan, Powering Stronger. It was the culmination of this move, along with Aritzia's excellence in offering "Everyday Luxury," that enabled its e-commerce to grow in excess of 150 percent in just one quarter. Today, Aritzia is hitting all the right notes, a testament to the power of selling a trendy product at an attainable price, in elevated yet always inviting store environments. ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS When asked if Aritzia has plans to expand its size offering to better represent the American shopper, Hill shares that there are plans to "offer this in some products." Opinions expressed by Forbes Contributors are their own. (To date in fiscal year 2021, which started March 2, 2020, Aritzia has opened two new boutiques and expanded or repositioned two existing boutiques in Canada, and opened five new boutiques and expanded an existing one in the United States. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. In our few workspaces that do remain open, we are taking industry-leading precautions to keep our teams healthy and safe. Were extending our Returns & Exchanges policy. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology.