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accidentally got two UPS shipping labels for the same package. Our seller levels and performance standards help you track your performanceand let buyers shop with confidence. still see where Ebay is charging me for the shipping label again. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" i have shipped thousands of packages in the last 12 months (all my selling venues). Find many great new & used options and get the best deals for 3000+/-Baseball Cards - Mixed Brands - Early 90s other Years Mixed In. On a few occasions, I got something out in the mail but the postal service just took a long time. i am still at 2% and my standard allows 3%. 07:08 PM Tip Guaranteed Delivery rolled out on eBay Australia in May 2018. When customers visit eBays site, the likelihood of them buying your product depends on your: Both factors are heavily shaped by seller account metrics. We always want to ensure buyers have a great experience on eBay. Buyers would be relieved to see that their item was actually on time. Was it traveling through Ontario mid-December? I did call on this but it was useless to talk to CS. A late shipment rate less than or equal to 3%, and five or fewer late shipments. 0.5% or less transaction defect rate, with maximum of 3 unique buyers affected; 0.3% or less of cases closed by eBay without seller resolution; 3% or less late shipment rate (over last 12 months or 3 months for sellers with 400 transactions) 5% or less of transactions in which tracking was not uploaded on time or validated (over last 3 months) We just made $0.60 on shipping. Copyright 1995-2023 eBay Inc. All Rights Reserved. I did NOT mark it as late, even though it was more than 30 days from order to arrival from the USA. by December 3 of them will fall off. !1997 F350 XLT 4x4 Crew Cab (4 door) 7.3 Liter V-8 Diesel Powerstroke, Automatic with overdrive, Dana 60 front axle, Weld Racing Wheels and Toyo Open Country Radials (tires and wheels cost $4500) only 66,000 original miles Located in Seattle Washington 98188 1 mile from Seatac AirportI . Popularity by this definition can also be assessed by the listings number of impressions, listing page views, and click-through rate, which measures the amount of impressions that resulted in clicks. I'm quite happy for items to sit on the unpaid list until the buyer is ready for invoice. Five Sales ago, my Late Shipment Rate was 9.05% (showing around 197 sales for the previous 12 months). but the report says 3 in October, indicates late delivery. Visit Seller Help - opens in new window or tab to resolve any incorrect defects or improper feedback. Tip apply to Parcel Select Ground as well? Click the image above for the latest Announcements from eBay. You'll find stars next to the four different areas, with 1 star being the lowest rating and 5 stars being the highest. eBay make their calculation based on the payment date plus your handling time. Buyer's Address Appears to be a Freight Cargo Company. For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. These buyers cant examine the items in-person, so they have to decide whether to purchase them by assessing product reviews and seller ratings. since i reached 2% i even have a red exclamation marked next to my standard. Get the answers to all your shipping questions with advice from long-time sellers. eBay Top-rated Sellers (in the last 3 or 12 months): Maximum 4% of transactions dispatched late. Many thanks in advance. Late shipments. Of course, Ebay knew this was going to happen. The Performance tab of the Seller Hub indicates the key conversion and traffic levels for your orders. You may want to consider reviewing your sales and traffic rates if your sales conversion rate is falling below the 2-3% average. Either your listing sales, listing page views, or both will need to be increased in order to increase your sales conversion rate. Late delivery rates. eBay takes action to close an eBay Money Back Guarantee case or appeal request in favor of the seller. It is probably the same.I am from the prairies too. I have had oneshipped to Australia on Nov. 23. buildings with mailrooms, etc USPS will deliver to the building's mail Late shipment rate: Less than 5% for Top Rated Sellers and less than 10% for all sellers Cases closed without seller resolution: maximum of .3% or 2 occurrences (over past 300 months for 400+ transactions, over past 12 months for <400 transactions) I have a late shipment rate of 56%? Learn more about our global seller performance standards. we were automatically rolled into the EIS Program, having used the GSP If you are shipping within your handling time there is not much you can do besides use a different service. I ship same day or next and have only missed one due to buyer not providing proper address and waiting for email confirmation. In many places such as apartment buildings with concierge/doorman, purchase is not allowing him to add it to his cart (an error message 8. Dave As a Top Rated Seller, you can qualify for these exclusive Top Rated Plus benefits if you offer same or 1-business-day handling time and 30-day or longer free returns: The discount does not apply to any additional final value fees applied to sales in categories where you're rated as "very high" in your service metrics for "item not as described" returns). The consequences of falling Below Standard can include: Usually, we will only apply permanent selling restrictions when your account has been evaluated as Below Standard for at least 2 consecutive months. However, we may take action at any time if we have urgent concerns about your account; for example, if we've detected fraud or if your selling practices pose a threat to the buyer experience. If Im being stupid, feel free to tell me so. 12:26 PM, Thanks for the reply and advice, much apprecaited. In this video I show you how you can disbute these defects without having to call Ebay. Just struggling to see where you can even do that. https://community.ebay.ca/t5/Seller-Updates/2015-Fall-Seller-Update/m-p/324824#M1061. eBay hasnt disclosed the exact algorithm for Best Match results, but the marketplace has stated the rankings are influenced by a combination of these factors: A few of these factors are directly affected by seller account metrics. To provide your buyers with great service, it's important to make sure you send your items on time. https://community.ebay.ca/t5/Seller-Central/Anyone-else-notice-that-New-Year-s-Day-wasn-t-factored-a https://community.ebay.ca/t5/Seller-Central/Canada-Post-Mail-Delays/m-p/321316#M52997, Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers. Online customers cant evaluate products and merchants in-person, so they use this feedback from other online shoppers to determine whether they want to buy an item. Here are eBays. You probably didn't need to make the 110km round trip. Be helpful, friendly, and professional throughout a transaction. There should be no defect at all unless the item doesn't arrive AND seller doesn't rectify. Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business. I ship out the CD and it turns out he works in Kazakhstan in the US embassy and the mail was being forwarded to him. Buyers Won't Necessarily Know You're A Big Shot. To change your lookback period for performance requirements from 12 months to 3 months, you need at least 400 transactions in the last 90 days. Just sold an item to a Read our full policy below for more information about the possible consequences of falling Below Standard. Antsy Impatient buyers would be satisfied because they'd see that what they experienced as too long to wait for an item was actually very reasonable. Take a look at your Seller Dashboard - opens in new window or tab to check your current and projected level. Shipping label printed here for the same amount of shipping paid by I have a late shipment rate of 56%? Tune into our last eBay for Business podcast episode of 2022! So we saved a dollar on shipping, and have to pay eBay $0.40. Buyers are more likely to purchase your one-of-a-kind eBay items if they are highly visible in product searches. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a "case.". If you don't meet our minimum performance standards, we may put limits on your selling activity until your performance improves. View cart for details. Merchants who want to encourage positive feedback should monitor their seller performance metrics. The more orders a merchant has, the more likely they are to have buyers leave feedback. I'm hoping someone can explain the new "Payment" listing on the order (This applies after the account has exceeded the maximum number of allowed cases. 16-05-2018 Sellers can ask buyers to. 07:09 PM. Since Sept 12, late shipment rate: 0 for all 4 zones (USA / UK / Germany / Global). To help ensure this, weve put in place minimum performance standards for areas within a sellers control, such as handling time and prompt problem resolution. townhouse complexes with a management office, freight forwarders, What reason does tracking show that it was not delivered? The actions we take will be proportional to the nature of the issue we have identified and what is reasonably required to protect the interests of all eBay users and eBay as provider of the services. These claims, Ensuring items are delivered with solid inventory management practices. Holiday shipping is now in full swing, check out these helpful shipping tips! These other sellers have cap Sambonet Venezia Gold PVD . Perfect feedback, no defects, 5 stars, but rating me on the postal system delivery/delays is just plain wrong. Entdecke 3000+/-Baseballkarten - gemischte Marken - Anfang der 90er Jahre andere Jahre gemischt. never received an email from a buyer saying where is my package? In this update, they mention that late shipment rates are showing a significant decrease. The guy from ebay told me that he has all of his listed as economy shipping which is a 1-10 day I think. I save about $2 a package using the flat rate.Ground orders shipping to the contiguous US take between 1-5 business days to arrive, depending upon your location. So for instance on a $4 shipping charge, eBay's fee might be $0.40. Knowing which metrics impact product visibility and seller reputation on eBay empowers merchants. Buyer from a small town in Australia purchased a CD from me just before Christmas. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . It's especiallyflawed in the sense that USPS can have delays. That is the wrong problem though, The problem here is 100% with the shipping companies. details of each sale. A transaction defect rate less than or equal to 0.5%, with three or fewer defects from unique buyers. You can monitoryour service metrics and peer benchmarks on yourservice metrics dashboardin Seller Hub. I pay to ship my understanding the % is calculated based on; the more you sell, the more penalties you are allowed to have. 10:13 AM. 01-24-2016 The eBay Seller Hub is a central spot for merchants to track their essential account metrics, such as their number of sales and traffic. If it is not delivered by scheduled" day that is a touch unfair given Austrlia Posts poor record of meeting expected time delivery days. eBay is taking action to protect sellers for shipments to and from British Columbia. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays.